Joe's done it again! He listened to his customers and understands how important it is for you to be completely satisfied with your purchase. Therefore, he is offering the most comprehensive return program in the business! Check it out below and let us know how we can get you taken care of! Remember, all returns must include an RMA (Return Merchandise Authorization), which can be obtained by contacting CustomerCare@JoeDiverAmerica.com .
30 Day RETURN/EXCHANGE/STORE CREDIT: Joe will accept merchandise for a full refund, exchange, or store credit (less the shipping charge) if returned prior to use and in new, resalable condition within 30 days of the original sale.
60 Day EXCHANGE/STORE CREDIT: Joe will gladly issue store credit or exchange for your new and unused merchandise for another color, size, style, etc. within 60 days of the original sale (Be sure to contact us for exchange product availability). Please be sure to note clearly color, size, or product exchange details. (Joe hasn't yet mastered mind reading!) A 5.00 dollar handling fee may apply.
90 Day EXCHANGE/STORE CREDIT: Did you miss Joe's 30 AND 60 Day deadline? No problem – Joe is still willing to work with you. We will offer store credit or exchanges for merchandise returned in new and unused condition within 90 days of the original sale. A 15%-25% restocking fee may apply.
90 Day Used EXCHANGE/STORE CREDIT: If your merchandise has been used or is otherwise not in New Resalable condition, Joe will still accept your merchandise for up to 90 Days. (Wow this is unheard of!!) Once the merchandise arrives at our fulfillment center, Joe will inspect it and apply a credit value from 0% to 75% based on saleable condition.
Email CustomerCare@JoeDiverAmerica.com your return request and we will reply with RMA# and return merchandise address. No returns on items designated "closeout".
Shipping Fees: Joe has a very straight forward and equitable plan here as well. You pay the shipping to us and Joe will pay the shipping back to you on the first exchange (From time to time, Joe will need to charge a minimal return shipping fee based on the value of the original order.). Joe, at his discretion, will return your merchandise via UPS Ground or USPS Priority Mail. (International and Rush requests are available and WILL incur additional charges). Items that Shipped for Free will incur a 5%-15% restocking fee based on the cost and weight of the item.
Please note that shipping charges cannot be refunded in any circumstance. Joe understands that it is hard to just "lose" the money you spent for shipping and that some of his customers will be angry about this program. Joe asks that you consider the process of shopping traditionally in your local store(s) for a moment. Now we all know that our time is valuable, gas is expensive, and miles on your car aren't free! Now think about the validity and the response you would get if you were to exchange or return merchandise at any one of your local stores and you asked/demanded that your time, mileage, and your gas expense be refunded as well. In the e-commerce world, the shipping expenses that you pay are far less than the value of your time running around trying to find what you want, much less, the mileage and gas expense you incur. In addition, most of the time you are getting the merchandise at a much better price than you can locally and your selection is larger.
Store credit will expire after six months (based on the day your return is processed in our system). Our system will notify you by email stating the date of return and the date your credit will expire (make sure you check your spam/bulk mail for our communications as we are sometimes blocked!!)
There are no returns on items designated "closeout,” or on items purchased from the “Blow Out Bin.”
If you have a special circumstance, Joe is always willing to work with you. Please email us with any concerns not covered above at: CustomerCare@JoeDiverAmerica.com