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Joe
Diver's On-Line Catalog - Questions and Answers
What
forms of payment do you accept?
We accept all major forms of payment: Money Order and Personal & Business Checks, PayPal, Visa, Mastercard, American Express, and Discover. (Orders paid by Check will be held for 10 business days for
clearing.)
How
do you ship and what are your shipping rates?
JoeDiver uses the most advanced online
shipping methods possible. We ship using UPS and
United States Postal Service. When you go to checkout,
the shipping weight for the items you have chosen is automatically
computed. Our system then goes out to UPS and USPS'
computers and computes the exact cost for shipping your
items. You then choose the method of shipment and
delivery time needed for your items! You won't be
gouged by an unfair shipping chart at JoeDiverAmerica!
Do the products you sell offer a full factory
warranty?
Yes they do! As an authorized factory dealer we offer
a full manufacturers' warranty on all products we sell.
We also offer JoeDiverAmerica's warranty on our products
to back up our commitment to quality and service. Beware:
Some online discounters CAN NOT offer a full factory warranty
on name brand equipment because they are not factory authorized
dealers.
Do
you have an 800 number?
Sorry, but Joe insists on maintaining "the best value
for the dollar" philosophy. "An E-commerce
site should be just that - E-commerce, not telephone or
phone sales", says Joe. "There are sites
that employ teams for phone support that incur telephone
and staffing costs and who do you think pays for those
costs?" We won't need to pass those costs on to
you if we don't incur them. Besides, there's usually
less order errors when we have a 'paper trail' to follow.
How
can I reach JoeDiver?
You can click "contact us" on our main pages or
email JoeDiverAmerica@aol.com.
We usually answer most emails within 24 hours. Please
include the item/stock number when making your inquiry.
I’m
looking for a particular item. I see that you have
some of the manufacturer’s stuff. Why don’t you
carry all of the products of a certain manufacturer?
Good Question! And one that sets us apart from other
sellers. But I’ve got a question for you to
consider: Do you think every product a scuba manufacturer
makes is a great product? The answer is simple: No.
Think about this, do you think every car that GM or Honda
makes is a great car? Of course not. So we
take quite a different approach at Joe Diver's On-Line
Catalog: Carry the products that offer the most for the
money and don’t carry the junk!
What is your return policy?
Items may be returned for Exchange or Store Credit only if returned prior to
use in water and in new resalable condition with all original manufacturer
packaging within 30 days of original sale. All shipping costs for replacement
items are your responsibility. A 15% restocking fee may be incurred on
some items at JoeDiverAmerica's discretion. We encourage everyone with a
concern dealing with "sizing" issues to email us your concerns prior to
ordering as we have many years experience in fitting people in wetsuits, BC's
etc. Email us your return request and we will reply with RMA# and
return merchandise address.
What is your privacy policy?
We do not obtain personally identifying information about you during your
use of the web site, unless you choose to provide it.
If you do choose to add information about yourself to the site -- for example, purchasing an
item -- we do not share your data with any third parties.
Any other fine print I need to read?
Not really - but Joe does have policies regarding copyrights, risk of loss, and
a few other disclaimers below.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button
icons, images, audio clips, and software, is the property of
JoeDiverAmerica.com or its content suppliers and protected by U.S. and international copyright laws. The compilation of all content on this site is
the exclusive property ofJoeDiverAmerica.com and protected by U.S. and
international copyright laws. All software used on this site is the property
of JoeDiverAmerica.com or its software suppliers and protected by U.S. and
international copyright laws. Any other use, including the reproduction,
modification, distribution, transmission, republication, display, or
performance, of the content on this site is strictly prohibited.
USE OF SITE
This site or any portion of this site may not be reproduced, duplicated,
copied, sold, resold, or otherwise exploited for any commercial purpose that
is not expressly permitted by JoeDiverAmerica.com. JoeDiverAmerica.com and
its affiliates reserve the right to refuse service, terminate accounts,
and/or cancel orders in its discretion, including, without
limitation, if JoeDiverAmerica.com believes that customer conduct violates applicable law,
may not be certified in scuba (if applicable), or harmful to the interests of
JoeDiverAmerica.com and its affiliates.
RISK OF LOSS
All items purchased from JoeDiverAmerica.com are made pursuant to a shipment
contract. This means that the risk of loss and title for such items pass to
you upon our delivery to the carrier.
DISCLAIMER
THIS SITE IS PROVIDED BY JOEDIVERAMERICA.COM ON AN "AS IS" BASIS.
JOEDIVERAMERICA.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND,
EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION,
CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JOEDIVERAMERICA.COM DISCLAIMS ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
JOEDIVERAMERICA.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS
SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE,
AND CONSEQUENTIAL DAMAGES.
APPLICABLE LAW
This site is created and controlled by JoeDiverAmerica.com in the State of
Florida, USA. As such, the laws of the State of Florida will govern these
disclaimers, terms, and conditions, without giving effect to any principles
of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.
(whew ! can I go shopping now ?) |
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