Dive Shop Home » Frequently Asked Questions

Follow Us On Facebook Follow Us On Google+   

Frequently Asked Questions

What is your return policy?
Joe's 30-60-90 Best Return Program (BRP)

Great Question as this is one of Joe's favorite questions these days; he likes to call it simply the BRP - "Best Return Program".

Joe offers the 30-60-90 BRP and even accepts USED merchandise to ensure that you (our Customer) will be completely satisfied with your purchase and experience with JoeDiver.

How did Joe develop the BRP? Since Joe takes the money that you invest in the products that you purchase from him very seriously; he spent weeks and weeks pouring over emails from customers, research, and thousands of e-commerce sites to develop the Best Return Program BRP available today. With the launch of JOE's 30-60-90 BRP he has once again revolutionized the industry with the most comprehensive and flexible program that you will find.

We encourage everyone with a concern dealing with "sizing" issues to email us your concerns prior to ordering as we have many years experience in fitting people in wetsuits, BC's etc.

Please click HERE to view the entire Return Program.

How do you ship and what are your shipping rates?

USPS orders placed by 11am and UPS Orders Placed by 2pm Easter Time will ship the same day if items ordered are in stock.

Joe is offering Free Ground Shipping on orders over $100.00 USD (before shipping and sales tax). This offer is only valid for a limited time and is for Shipping to the 48 Contiguous United States using UPS Ground. If your order qualifies for Free Shipping, the appropriate Shipping Method will have a 0.00 cost during check out.

NOTE: JoeDiverAmerica reserves the right to utilize the most cost effective shipping method to fulfill orders that qualify for the aforementioned Free Shipping Special.

Dive Tanks are not included in this Free Shipping offer. Underwater Tow Sleds are not included in this Free Shipping offer. Lead weights are not included in this Free Shipping offer. Shipping charges for US shipments up to 70 lbs will vary between $7.80 and $16.50, based on the quantity of weights ordered. Final shipping cost will be calculated at the time of order processing. Shipping rates to Mexico and Canada will vary between $13.40 and $34.30. Shipping rates to all other international destinations will vary between $15.30 and $54.25. At checkout your cart will reflect the maximum shipping rate for the destination you select. Before the order is processed the shipping cost will be reduced, where applicable, to the lowest possible amount.

JoeDiver uses the most advanced online shipping methods possible. We ship using UPS and United States Postal Service. When you go to checkout, the shipping weight for the items you have chosen is automatically computed. Our system then goes out to UPS and USPS' computers and computes the exact cost for shipping your items. You then choose the method of shipment and delivery time needed for your items! You won't be gouged by an unfair shipping chart at JoeDiverAmerica! After you place your order, you'll receive tracking info to track the package to your door! View our interactive order tracking page. Another JoeDiver exclusive that will soon be cloned by many!


Click Image to Enlarge

How can I reach JoeDiver?

You can click "Contact Us" on our main pages or email CustomerCare@JoeDiverAmerica.com We usually answer most emails within 24 hours. Please include the item/stock number when making your inquiry.

What forms of payment do you accept?

We accept all major forms of payment: Money Order and Personal & Business Checks, Pay Pal, Visa, Master card, American Express, and Discover. (Orders paid by Check will be held for 10 business days for clearing.)

Do the products you sell offer a full factory warranty?

Yes they do! As an authorized factory dealer we offer a full manufacturers' warranty on all products we sell. We also offer JoeDiverAmerica's warranty on our products to back up our commitment to quality and service. Beware: Some online discounters CAN NOT offer a full factory warranty on name brand equipment because they are not factory authorized dealers.

I’m looking for a particular item. I see that you have some of the manufacturer’s stuff. Why don’t you carry all of the products of a certain manufacturer?

Good Question! And one that sets us apart from other sellers. But I’ve got a question for you to consider: Do you think every product a scuba manufacturer makes is a great product? The answer is simple: No. Think about this, do you think every car that GM or Honda makes is a great car? Of course not. So we take quite a different approach at Joe Diver's On-Line Catalog: Carry the products that offer the most for the money and don’t carry less inferior items.

Do you have an 800 number?

Sorry, but Joe insists on maintaining "the best value for the dollar" philosophy. "An E-commerce site should be just that, E-commerce, not telephone or phone sales", says Joe. There are sites that employ teams for phone support that incur telephone and staffing costs and who do you think pays for those costs? We won't need to pass those costs on to you if we don't incur them. Besides, there's usually less order errors when we have a paper trail to follow.

What is your privacy policy?

We do not obtain personally identifying information about you during your use of the web site, unless you choose to provide it. If you do choose to add information about yourself to the site -- for example, purchasing an item -- we do not share your data with any third parties except we may attempt to validate your order against various third party fraud scoring systems. We occasionally send out informational mailings, which you may opt out of at any time.


COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of JoeDiverAmerica.com or its content suppliers and protected by U.S. and international copyright laws. The compilation of all content on this site is the exclusive property ofJoeDiverAmerica.com and protected by U.S. and international copyright laws. All software used on this site is the property of JoeDiverAmerica.com or its software suppliers and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.

USE OF SITE

This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by JoeDiverAmerica.com. JoeDiverAmerica.com and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if JoeDiverAmerica.com believes that customer conduct violates applicable law, may not be certified in scuba (if applicable), or harmful to the interests of JoeDiverAmerica.com and its affiliates.

RISK OF LOSS

All items purchased from JoeDiverAmerica.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

DISCLAIMER

THIS SITE IS PROVIDED BY JOEDIVERAMERICA.COM ON AN "AS IS" BASIS. JOEDIVERAMERICA.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JOEDIVERAMERICA.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JOEDIVERAMERICA.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

APPLICABLE LAW

This site is created and controlled by JoeDiverAmerica.com in the State of Florida, USA. As such, the laws of the State of Florida will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.